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Help centre
Frequently asked
questions
Search or filter by category to find what you need.
Choosing the right service
I don't know what compound my sample is. What should I choose?
I think I know what it is, but I'm not 100% sure. What should I choose?
What's the difference between SARMs and SERMs?
My sample is a single vial with several ingredients mixed together — is that "Blend/mix" or several products?
Do I need the additional services (heavy metals, endotoxins, microbial safety)?
Testing & reports
Can I get a report without sending a sample?
Can I submit a blind sample (no declared substance)?
What does the standard analysis include?
What are additional services?
Do I need to send more material for additional services?
Can I expedite testing?
Can we test as a group?
How long does testing take?
What happens to my sample after testing?
Orders, shipping & payment
How do I start an order?
How should I pack and ship the sample?
How can I pay?
What is your refund policy?
What happens if my package is lost in transit?
Certificates & verification
How do I verify a certificate?
Does the report apply to my whole batch?
Are reports confidential?
Contact & response time
How can I contact you?
How fast do you reply?
Is there a phone number?
Service scope
Where do you accept samples from?
Do you manufacture or sell substances?
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